Terms and conditions

Terms of Use
The My-Desk.Co website is intended solely for browsing, exploring, and purchasing our products and services. All content—including images, videos, and written material—is the intellectual property of My-Desk.Co and may not be reproduced, distributed, or used without explicit written permission.

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Product Usage
My-Desk.Co is not liable for any loss, damage, or injury resulting from the misuse, abuse, or improper handling of our products.

 

Product Representation
We strive to represent our products as accurately as possible. However, actual product colors and finishes may vary slightly due to screen resolution, lighting conditions, and individual display settings. For custom tabletops, a manufacturing tolerance of 0–2 millimeters is standard. My-Desk.Co is not responsible for discrepancies caused by inaccurate measurements provided by the customer.

 

Wood Products
Each piece of wood is unique. As such, variations in grain, texture, and color are natural and to be expected. Minor blemishes or chips may occur and are not considered defects.

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Assembly Service
Assembly services are subject to technician availability and may affect the overall delivery timeline. My-Desk.Co is not responsible for any issues resulting from the installation of third-party tabletops or leg frames not provided by us.

 

Delivery
All delivery and installation timelines are estimates and may vary depending on your location, product availability, technician scheduling, or unforeseen delays.

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Refunds
We offer a full refund for cancellations made within 24 hours of purchase. Refunds will be processed via the original payment method. My-Desk.Co is not responsible for any currency conversion gains or losses.

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Returns & Exchanges
We do not accept returns or exchanges. Products that fall under warranty will be eligible for repair or replacement as outlined below.

 

Order Changes
To make changes to an existing order, please contact us at support@my-desk.co with your order number and requested changes. Additional fees may apply, and identity or order verification may be required.

 

Warranty Coverage
Effective March 20, 2025, the following warranty terms apply unless otherwise stated:

• Standing Desk Frames: 5 years comprehensive warranty

  • Year 1: Covers both parts and labour

  • Years 2–5: Covers parts only

• Standing Desk Tabletops: 3 years

• Accessories: 1 year

 

Warranties do not cover wear and tear, surface scratches, color fading, or damages resulting from improper use, modifications, or abuse.

To submit a warranty claim, please email support@my-desk.co with photos or videos of the issue. Depending on the issue, repairs or replacements may take up to four weeks. My-Desk.Co reserves the right to replace items with an equivalent or higher-value product. Each product is limited to one warranty replacement.

 

Limitation of Liability
My-Desk.Co shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or website. In no event shall our total liability exceed the amount paid for the product or service in question.

 

Privacy & Data Protection
We respect your privacy. Any personal information collected during the ordering or inquiry process will be used solely for order fulfillment, communication, and customer support. We do not sell or share your information with third parties unless required by law. For more details, please refer to our Privacy Policy.

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Intellectual Property Notice
All trademarks, logos, and content displayed on the My-Desk.Co website are the exclusive property of My-Desk.Co and may not be used, copied, or distributed without prior written consent.

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Force Majeure Clause
We are not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, pandemics, or disruptions in transportation or supply chains.

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Governing Law
These terms are governed by the laws of Singapore. Any disputes arising from the use of our products or website shall be subject to the exclusive jurisdiction of the courts in Singapore.